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Patron FAQs


What is MTC's performance schedule and does it ever change?

MTC’s Regular Performance Schedule:

Tuesday and Wednesday evenings at 7pm (7:30pm for Stage II)
Thursday through Saturday evenings at 8pm (7:30pm for Stage II)
Saturday and Sunday matinees at 2pm (2:30pm for Stage II)

When scheduled: Wednesday matinees at 2pm, Wednesday evenings at 8pm, Sunday evenings at 7pm.

Heisenberg– September 20 – December 11, 2016
Vietgone– October 4 – November 27, 2016
Sell/Buy/Date– September 27 – November 20, 2016
August Wilson’s Jitney– December 28, 2016 – March 12, 2017
Linda– February 3 – April 2, 2017
Lillian Hellman’s The Little Foxes– March 29 – June 18, 2017
Cost of Living– May 16 – July 16, 2017
Fulfillment Center– June 6 – July 9, 2017

Please note that these days and times are subject to change.

For more details, call the Patron Hotline at (212) 399-3040.

What are your Patron Hotline hours?

The MTC Patron Hotline is open Monday-Friday, 10am-6pm during the regular season, and Monday-Thursday, 10am-6pm and Friday, 10am-2pm from Independence Day through Labor Day.

The Hotline is closed Saturdays, Sundays, and all major holidays.

What if I have to cancel my tickets after hours?

To cancel tickets after business hours on the night of a performance, or for a weekend performance, please call the Ticket Turn-In Line and leave a message for the MTC Company Manager to release your seats. Early notice of cancellations is appreciated. A Patron representative will return your call the next business day to see if you would like to exchange your tickets for an alternate date.

At the Friedman Theatre: (212) 399-3000 x5403
At New York City Center: (212) 399-3000 x6101

Please note: No exchange or additional ticket requests may be left on the Ticket Turn-In Lines. Requests other than after-hours cancellations must be handled by the Patron office during regular business hours.

What if I want last-minute tickets to tonight's performance?

While we always do our best to accommodate your last-minute requests, ticketing officially closes at 2pm for that evening’s performance and Friday at 1pm for all weekend performances. You’ll receive the best customer service if you can reserve your tickets before those times.

How does MTC accommodate Patrons with special needs?

For more information on accessibility, please see SERVICES FOR PATRONS WITH SPECIAL ACCESSIBILITY NEEDS on our About My Benefits page.

MTC strives to make our vibrant, up-and-coming works available to everyone. Therefore, anyone attending one of our shows may access our stages using the elevator located to the right of the main door at the Friedman and just to the left of the main door at New York City Center Stages I and II. When reserving your Patron Seats, making an exchange, or purchasing additional tickets, please let us know if you require special accommodations in order to make your theatre experience as relaxing and pleasant as possible. For those who are hearing impaired, an infrared hearing device system is installed in our theatres. 

If you or a member of your party requires accessible seating because you use a wheelchair or other mobility device (including walkers, crutches, canes, braces, or other similar devices), please click here to request accommodations.

 

 

What if I know I may need to be reached by phone during the performance? Should I leave my cell phone on?

Please turn off all electronic devices such as cellular phones and watches. The use of cell phones in the theatre is prohibited by New York City law. If you know you may need to be reached during the performance, please leave your name and seat location with the House Manager upon arrival.

What if I want to purchase additional tickets?

If you would like to purchase additional tickets, you may do so by clicking here or by calling the Patron Hotline at (212) 399-3040. You will have the option of purchasing full-price Patron Seats or discount seats in non-Patron locations, all subject to availability. As a Patron, you may purchase up to two additional Patron Seats and six additional discount seats per production.

I used to get reminder postcards in the mail before each show but I haven't gotten one in a while. Why is that?

In an effort to reduce costs and save paper, we are sending emails instead of printed postcards. If we don’t have a current email address on file for you, please call the Patron Hotline or email [email protected]. Don’t have an email address? Don’t worry: we will continue to mail out letters to remind you to book tickets.

Does MTC validate parking for its Patrons?

Yes! At the Friedman: as you enter the lobby, there’s a podium to the left where a member of the front of house staff can validate parking. At New York City Center Stages I and II: as you enter the house, the usher who tears your ticket can validate parking.