Subscriber FAQs
ACCOUNT
Please click on PERSONAL DETAILS in the main menu and scroll to the address you wish to change. Click “Edit” and update accordingly.
Please click on PERSONAL DETAILS in the main menu and scroll to the address you wish to delete and click “Delete”.
Please click on PERSONAL DETAILS in the main menu. Under POSTAL ADDRESSES, please click on “Add a new address”.
If you are logged in, please log out of your account and log back in again. If you still need help after trying this please contact Subscriber Services at [email protected] or (212) 399–3030.
ORDERS
You can exchange your existing subscription tickets once you receive them via mail or e-mail. For additional edits to your order, please contact Subscriber Services at [email protected] or (212) 399–3030.
To make a donation, please visit our website here.
A MTC Subscription allows you to customize your own season and get seats you love on your preferred day of the week.
To find out all of the subscription offerings MTC offers, please call the Subscription Hotline at 212-399-3030.
Due to uncertain times, you may require alternate options with your no-risk subscription.
1) If you wish you change your tickets—for date or location–you may request an exchange here.
2) We can also offer a credit to a future performance
3) A donation for the price of the tickets
4) Or a refund to your original form of payment
Renewing subscribers should log-in to My Account and click the “RENEW NOW” button. If you do not see this option, please contact Subscriber Services at [email protected] or (212) 399–3030.
Just tell us what changes or requests that you would like to make in the comment box before submitting your payment. If we have any questions about your request, we will be in touch.
Please retain your order number on the order confirmation page. You should receive an email within 24 hours with the details of your order. For subscribers purchasing Passport Vouchers, please allow up to 72 hours for the charge to appear. If you do not receive this communication please contact Subscriber Services at [email protected] or (212) 399–3030.
If you are logged in, please log out of your account and log back in again. If you are a new subscriber, please refresh your page and try again. If you are still having trouble, please contact Subscriber Services at [email protected] or (212) 399–3030.
PAYMENT
Currently, we only accept payment online via VISA, MASTERCARD, AMERICAN EXPRESS, or DISCOVER.
Absolutely! Your safety is extremely important to MTC and we’ve taken all the necessary precautions within this new system to ensure your information is safe.
Your card will be charged within 24 hours of completing your order. For subscribers purchasing Passport Vouchers, please allow up to 72 hours for the charge to appear.
TICKETS
Based on your show selections, your tickets will be issued in a timely manner via your preferred delivery method for maximum flexibility.
If you are unable to locate your tickets, please contact Subscriber Services at [email protected] or (212) 399–3030.
Other MTC subscribers enjoy your same seats at different performances. We will always give you the best available seats when you exchange, but exchanged seat locations are always subject to availability.
Yes! You may purchase additional discounted tickets in My Account or by contacting Subscriber Services at [email protected] or (212) 399–3030.
No – after submitting your ticket exchange request, you must destroy your tickets and discard them. All original tickets (including Print-At-Home E-tickets)will be voided and considered invalid immediately upon processing an exchange.
Following each Saturday matinee performance during the subscription run, there is a post-performance discussion with the actors, directors, or other panelists offering insight and perspective on the current production. We invite you to join these discussions whether this is your assigned performance or not. If this is not your scheduled performance, simply call or email Subscriber Services for the running time of the show, and arrive as the curtain comes down for some thought-provoking exchanges between our audience and artists. Please note–talkbacks are not offered during extensions weeks, only during the subscription run. If you have specific questions, please email us at [email protected].
Additional Subscriber discounted tickets and passport voucher redemption will become available when single tickets for that particular production go on sale. Please contact subscriber services at 212-399-3030, or email [email protected] for on sale dates.
We will make every effort to exchange you to a new location on a different date of the same production. If there are extenuating circumstances, please call our offices during normal business hours and a ticketing agent would be happy to discuss your options with you.
Additional subscriber tickets are available for exchange by calling and speaking with a subscriber services representative.
The Subscription office is closed Saturday and Sunday. Subscribers who wish to contact the theatre and leave a message to release their tickets over the weekend in the case of an emergency can call the appropriate Ticket Turn-In Line. Subscriber Services will reach out to any subscriber at the start of business the following week to discuss our past dating options. City Center: (212) 763-1242 or Samuel J. Friedman: (212) 399-3000 x5403.
CONTACT
You may contact Subscriber Services at (212) 399–3030. Additionally, you can contact Subscriber Services via email at [email protected].
If you believe you left something at the theatre, please call and we will check to see if the article was found inside the theatre. If you were attending a show at the Friedman, the telephone number is (212) 399-5400. At City Center, the number is (212) 247-0430 ext. 240.
If you would like to share your thoughts and feedback about MTC productions, please email [email protected]. If you have a question about your subscription, or ticketing issues, please send a message to [email protected], and a representative will reply as soon as possible.
ACCESSIBILITY
Assistive listening devices can be reserved with a valid state-issued ID card on a first-come, first-served basis. At the Friedman Theatre, they are located at the podium in the corridor just outside the entrance to the orchestra, and at City Center they are available at the coat check on the first landing. For full information on accessibility specifics, visit manhattantheatreclub.com/accessibility.